Shipping and Returns

Shipping & Returns

Where?


Anywhere in New Zealand

When?


If orders are received before 1pm, usually the next business day. We ship from Auckland via courier.

Who?

We use Fastway, New Zealand Couriers and NZ Post with track and trace.


Returns

Please do not return inks to our listed addresses. We will provide you with a return address that depends on the product. If you return your inks to our main address you will be charged an additional freight forwarding fee.

Please contact us first and we will arrange the details with you. As long as the product is unopened and in original condition, we will refund your money less a handling fee and shipping which will confirm with you. Products must be returned within 7 days of order to be eligible for refund. 

Cancellations


If you have ordered and/or paid for a product you may cancel your order and receive a refund less a $5+GST handling fee, provided the product has not been shipped. Orders that have been shipped may be returned according to the above returns policy.